Each area of law is becoming increasingly specialised and complex and Thompsons Scotland can provide advice to UNISON Scotland Members and their family by specialists in each particular area of law.
Thompsons Scotland will constantly monitor, control and check that the service is running smoothly and also efficiently.
Each member who uses the system will be called back to ask their assessment of the service. If the member cannot be contacted then a questionnaire will be sent out.
To date our telephone and questionnaire assessments have greatly assisted us in ascertaining the needs and demands of members for such legal advice. The service is dynamic and we and the Union are always looking for ways to improve upon it. The feedback from many of the members has been very encouraging with descriptions of the services such as 'excellent', "super", "reliable" and "efficient".
If a member has any queries or in the event is unhappy with any aspect of the service provided by Thompsons Scotland they should in the first instance contact Sharon Irvine the Advice Line Co-ordinator who will be happy to assist and will liase with the Membership Services Officer. Any complaints beyond this are to be addressed to Patrick McGuire, Thompsons Solicitors, 285 Bath Street, Glasgow, G2 4HQ, who will liase with the Senior Management Team at UNISON Scotland